PAYMENT FOR GOODS
All my flies are priced in uk pounds sterling ,and include uk tax, [overseas customers are responsible for any import taxes due ]].
when ordering online you will be moved to a secure payment section either Paypal or google checkout , at no times do i see any of your banking details ,all I see is the order , your billing and delivery address and the confirmation that the goods have been paid for.
Please alow seven days for delivery within the united kingdom ,however Goods will normally be posted within twenty-four hours of payment received [however goods ordered on saturday will be posted on monday morning]
please note i have no control over how long it takes for goods to reach customers outside the uk , but all goods will be despatched within seven days of cleared payments
this includes all packaging
United kingdom = orders under £20.00 are charged at £1.80 per order , orders £20.00 and over are free delivery
EUROPE = £ 3.50,
NON EUROPEAN COUNTRIES [TRACKED AND TRACED £10.00
[ please note that international customers may have additional duty and import charges to pay levied by your local customs office , these are not included in my delivery charges and must be paid by yourself]
CANCELLATION AND RETURNS
in accordance with the distance selling regulations , you have the right to cancel any orders that you have placed and a refund of any money paid.
if you wish to cancel you must
[a] email me stating the fact
[B] If goods have not yet been dispatched i will refund the full amount including any postage costs paid
[C] If you cancel the goods after i have despatched them ,then you are liable to pay to have them posted back to me . only when i have the returned goods in my possession will i give a refund.[the return address will be on the back of the envelope or you can get it from the contact me page]
[D] returned goods must be unused and undamaged
[E] any cancellation conditions will end seven days after you receive the goods, so goods must be returned to me within the week]
Any information that we have from your purchase ie. email address, postal address, telephone numbers etc will not be given to or sold to any other party
What personal information is held about you and how we use it.
For taking orders the information, we collect from you is the minimum we need in order to process your order. Name, email, shipping and billing address.
We do not process any card information on our site and do not have access to this information. Transactions and payments are all done by third party banking providers, NOCHEX, , PAYPAL. or WORLD PAY Depending on your payment option.
Please note only Nochex and Paypal will see your banking details ,WE DONT ,so please rest assured that your transaction are secure.
[we only recieve your order and confirmation of payment]
How long do you retain my personal information for?
We will retain and process your personal information as long as is needed to provide the products and services you are using, or to comply with our legal obligations.
By law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for [six] years after they cease being customers for tax purposes.
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